Hourly Rate: $23.54
A USA union host/hostess
acts as the first point of contact, creating a welcoming environment while managing guest flow, reservations, and table assignments to maximize dining room efficiency. Key responsibilities include greeting guests, seating them with menus, managing waitlists, and providing support to waitstaff, often within a structured, collective bargaining environment.
Core Job Responsibilities:
- Guest Interaction: Greet guests with a smile, manage phone reservations, and handle inquiries efficiently.
- Seating & Table Management: Efficiently seat guests to optimize seating charts and ensure balanced workloads for servers.
- Environment Maintenance: Maintain cleanliness of the host stand and entrance area.
- Support Roles: Assist servers by clearing, cleaning, or resetting tables, and sanitizing menus.
- Customer Service: Address and resolve customer complaints, escalating to management when necessary.
Key Qualifications & Requirements:
- Interpersonal Skills: Excellent communication skills, friendliness, and a team-player attitude.
- Physical Demands: Ability to stand, walk, bend, and move freely for extended periods.
- Technical Skills: Experience with reservation software (e.g., OpenTable) or POS systems is preferred.
- Organizational Ability: Ability to manage high-volume, fast-paced environments.
Union positions often include benefits, structured scheduling, and contractual pay rates, focusing on providing high-quality service.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
