HVO
As a Server at Hyatt Vacation Club (HVC), you will be responsible for making meaningful moments for Owners, members, and guests. As a Server, you will take orders from and serve food and beverages to Owners and guests.
You will add to the success of the HVC team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Your responsibilities will also include but are not limited to, setting tables according to the type of event and service standards, answering questions on menu selections, and checking in with guests to ensure satisfaction with each food course and/or beverages. This position may require a background check and/or drug screen contingent on company policy and state and local requirements. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where everyone is connected by care and inclusivity.
JOB REQUIREMENTS
Physical Ability— Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.
Work Schedules— Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.
Education, Certification, or Licenses Preferred – High School Diploma or G.E.D. Equivalent preferred. Customer Service-related work experience is preferred but not required. No Supervisory Experience is required.
Competencies –
Personal Attributes: Dependability, Presentation, Safety Orientation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Sales, Integrity
Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork
Organization: Multi-tasking, Time Management
Communication: Listening, English Language Proficiency, Applied Reading
Skills: Beverage Knowledge, Menu Knowledge
Handling Money: Cash Handling, Cash Register
ESSENTIAL FUNCTIONS
General Food and Beverage Services
Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Sets tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards
Inspects the cleanliness and presentation of all china, glass, and silver prior to use
Follows appropriate procedures for serving alcohol
Owner/Guest Relations
Addresses guests' service needs in a professional, positive, and timely manner
Thanks guests with genuine appreciation and provide a fond farewell
Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Anticipates guests' service needs, including asking questions of guests to better understand their needs watching/listening to guest preferences, and acting on them whenever possible
Listens and responds positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
Engages guests in conversation regarding their stay, property services, and area attractions/offerings
Assists individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines
Assists other associates to ensure proper coverage and prompt guest service
Closing Duties
Completes closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist
Steps of Service
Presents physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures
Checks in with guests to ensure satisfaction with each food course and/or beverage
Answers questions on menu selections and checks with kitchen staff whenever additional clarification is necessary
Communicates with the kitchen regarding the length of wait for food items, recook orders, and product availability
Communication
Speaks to guests and coworkers using clear, appropriate, and professional language
Cash/Bank Handling
Records transactions in the POS system at the time of order
Counts bank at end of shift, completes designated cashier reports, resolves any discrepancies, deposits receipts, and secures bank
Follows property control audit standards and cash handling procedures
Transports bank to/from the assigned workstation, following security procedures
Obtains assigned bank and ensures accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times
Processes all payment methods in accordance with accounting procedures and policies
Policies and Procedures
Protects the privacy and security of guests and coworkers. Maintains confidentiality of proprietary materials and information
Ensures uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures
Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines
Working with Others
Supports all coworkers and treats them with dignity and respect
Partners with and assist others to promote an environment of teamwork and achieve common goals
Handles sensitive issues with associates and/or Owner/guests with tact, respect, diplomacy, and confidentiality
Develops and maintains positive and productive working relationships with other associates and departments
Quality Assurance/Quality Improvement
Complies with quality assurance expectations and standards
Safety & Security
Reports work-related accidents, or other work-related injuries/illnesses immediately upon occurrence to manager/supervisor or lead
Identifies and corrects unsafe work procedures or conditions and/or reports them to management and security/safety personnel
Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
Uses proper equipment, wear appropriate personal protective equipment (PPE), and employ correct lifting procedures, as necessary, to avoid injury
Follows property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters
Follows policies and procedures for the safe operation and storage of tools, equipment, and machines
Completes appropriate safety training and certifications to perform work tasks
WORK ENVIRONMENT
Work Area Expectations:
Frequently Asked to Perform the Following
Lift/Carry/Push/Pull Items that Weigh up to 25lbs. without assistance.
Work a schedule that includes specific shifts and hours that may fluctuate based on business demands.
Work in environments with exposure to outdoor elements, including cold, heat, sun and rain
Use of computerized stationary and/or mobile Point of Sale (POS) system to ring in guest orders, process payment and complete shift end reports
Use of Computer, telephone, and other office equipment
Ability to work both indoors and outdoors
Stand
Walk
Sit
Climb Stairs
Bend
Stoop
Crouch
Reach
Grasp
Occasionally Asked to Perform the Following
Exposure to high levels of noise
Taste food to ensure quality
Site Specific Requirements
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
