Position Summary
The Manager, IRM Rental Sales - Leisure (“Manager”) within Inventory and Revenue Management (IRM) implements and executes Rental Leisure sales.
The Manager focuses on maximizing Rental Leisure Sales opportunities and revenue, building long-term customer relationships and repeat business, and contributing to the overall success of rental sales. The position manages promotional opportunities with MVW IRM Revenue Managers to drive rental sales through the implementation and communication for rental sales segments, including Wholesale/Travel industry, Leisure and Business Transient, and Airline Crew.
Key responsibilities of the Manager include building and maintaining relationships with leisure partners, ensuring effective communication of pertinent information, managing customer expectations to deliver a seamless experience, and tracking partner performance, Additionally, the position’s responsibilities involve maintaining up-to-date portfolio reporting and analysis, providing insights to IRM senior leadership for informed decision-making.
Expected Contributions
Partner Relations & Strategic Sales Enablement
- Utilizes knowledgeable of MVW resort need periods across regions and broader market knowledge to ensure rental opportunities are targeted and inventory is optimized.
- Collaborates with IRM Revenue Managers to understand and implement rental sales strategies by resort, market, and season.
- Develops and nurtures relationships with domestic and international wholesale partners, focusing on specific markets and resorts.
- Conducts quarterly follow-ups and maintains open communication with priority wholesale partners, tracking performance and outcomes.
- Represents Club at key travel industry events and trade shows, promoting the brand portfolio in strategic markets.
- Educates partners on the unique value propositions of Hyatt Vacation Club compared to other brands and competitors.
- Collaborates with IRM Revenue Managers to launch timely, targeted promotions that align with market demand and optimize inventory utilization.
- Coordinates with on-site resort teams to conduct site inspections and accommodate / facilitate Requests for Proposal (RFPs) for wholesalers, travel agents, and airline crew.
- Serves as liaison between external rental sales partners, Inventory and Revenue Management, and the Law Department to support contract negotiations.
- Develops and explores new opportunities with wholesale, business travel, and airline crew partners in collaboration with Hyatt Corporation
- Collaborates with Rental Marketing on promotional content, including copy and photography, for wholesale marketing initiatives.
- Educates travel agents on Hyatt Vacation and provides support for resort-related inquiries.
- Once established works with existing Business Transient accounts to drive continued business.
- Assists wholesale partners with issue resolution and ensures rate parity across distribution channels.
- Communicates renovation updates to wholesale partners to ensure guest awareness.
- Facilitates complimentary stay requests for airline and wholesale partners, including site inspections, incentives, and charitable stays.
- Assists with on-property service issues by coordinating between resort operations and wholesale partners.
- Communicates room requests from wholesale partners to resort operations teams.
- Coordinates wholesale refund requests by facilitating communication with appropriate internal teams.
Administrative & Operational Support
- Performs a variety of core business functions including analysis, auditing, budgeting, forecasting, research, report generation, and software integration.
- Responds to, solves, and makes decisions on standard/routine business requests with limited risk.
- Responsible for individual contributions and team collaboration to support departmental and business outcomes; may provide direction to non-management staff.
- Assists senior associates in achieving business results by utilizing technical knowledge to enhance processes, setting priorities, and managing time effectively.
- Contributes to department or unit budgets by providing input and adhering to established guidelines.
- Demonstrates self-awareness of strengths and development areas, taking initiative to enhance skills and knowledge.
- Prepares reports, analyses, and quarterly or ad-hoc presentations; presents findings to internal and external business partners.
- Works with IRM Reporting to improve and automate reporting capabilities.
- Reviews and responds to corporate or business rate requests for Hyatt Vacation Club
- Ensures compliance with MVW and Hyatt brand and operational standards.
- Performs other duties as assigned.
Candidate Profile
Education
- Bachelor’s degree in business administration, hospitality management, or marketing preferred.
OR
- 8 years of professional experience in group sales, event management, inventory and revenue management, sales and marketing, or customer relationship management.
Experience
- Minimum five years related work experience is required.
Skills and Attributes
- Ability to understand Hyatt Vacation Clubs various inventory systems to determine available inventory, restrictions, and additional inventory options.
- Demonstrates a sound understanding of Hyatt Vacation Club brand regions, market dynamics, and the competitive landscape to strategically inform sales initiatives.
- Skilled at engaging with diverse partners in person, by phone or via virtual meetings.
- Strong understanding and relationships with key travel trade contacts
- Strong communication, presentation, and organizational skills
- Ability to interact with diverse groups of people in person and over the phone.
- Goal oriented and self-motivated with professional demeanor and appearance
- Uses problem solving methodology for decision making and follow up.
- Ability to work in a team environment and interact with partners at various levels of the company.
- Proficient in Microsoft 365 applications (Outlook, Word, Excel, PowerPoint required)
- Excellent time management skills for handling multiple tasks and deadlines.
- Keen attention to detail for accuracy in contracts, communications, and sales processes
- Understanding of a counselor/relationship sales process.
- May travel up to 5-10% based on business needs
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
