CRITICAL TASKS  

Safety and Security  

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.  

Policies and Procedures  

• Protect the privacy and security of guests and coworkers.  

• Maintain confidentiality of proprietary materials and information.  

• Follow company and department policies and procedures.  

• Perform other reasonable job duties as requested by Supervisors.  

Communication  

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.  

• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).  

• Speak to guests and co-workers using clear, appropriate and professional language.  

• Provide assistance to coworkers, ensuring they understand their tasks.  

Assists Management  

• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.  

• Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).  

• Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.  

Working with Others  

• Develop and maintain positive and productive working relationships with other employees and departments.  

• Support all co-workers and treat them with dignity and respect.  

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.  

• Partner with and assist others to promote an environment of teamwork and achieve common goals.  

• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.  

Quality Assurance/Quality Improvement  

• Monitor the performance of others to ensure adherence to quality expectations and standards.  

Physical Tasks  

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.