Encore Representative in HVO Sirena del Mar M&S at Hyatt Residence Club

Date Posted: 3/16/2023

Job Snapshot

Job Description


Survey’s Vacation Ownership tour guests prior to exiting the tour.  Presents to and offers the non-purchasing guest the opportunity to purchase the Explorer vacation package in order to experience prior to purchasing membership.


  • Prepares each day to meet hotel and resort guests as a professional Corporate Representative by appropriate dress, grooming, approved and organized sales materials.                                                                                                           
  • Adheres to department policies, procedures, and performance guidelines.  Meets or exceeds established sales goals within guidelines.                                               
  • Surveys non-purchasing tour guests and presents package information according to department training specifications and direction of management.                           
  • During survey questions, recognizes opportunity and when appropriate, enables guest to again consider purchasing vacation ownership before exiting. Completes the sale as directed by management
  • Uses approved sales presentation and support materials effectively and exclusively.
  • Invites the guest to purchase the vacation package according to training specifications and management, conforming to the financial requirements of the Package. 
  • Completes all appropriate Explorer Package Holder documents, and follows all approved closing and settlement procedures.
  • Maintains the highest level of company and competition product knowledge by attending all required training sessions.
  • Adheres to all established Sales, Marketing, and Corporate policies, procedures, and position requirements for licensures, certifications.


Key competencies include: Integrity, Positive Disposition, Sales Ability/Persuasiveness, Customer Service Orientation, Work Standards, Building Business Partnerships, Openness to Differences, Patience, Practical LearningThis person must have the ability to think on their feet and make decisions when called upon as appropriate for the customer, team members, department, and company.  As all decisions are monitored and reflect the supervisor, prior consultation is recommendedThis position will have daily interaction with a variety of internal corporate business partners and external hotel and resort guests.  It is expected that communication and actions be professional and amiable at all times.

Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.


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