Director of Activities in HVO The Welk San Diego at Hyatt Residence Club

Date Posted: 11/10/2022

Job Snapshot

Job Description


Education and Experience

• High school diploma or GED; 2 years’ experience in the recreation/health club operations or related professional area.


2-year degree from an accredited university in Health Education, Physical Education, Resort and Restaurant Management, or related major; no work experience required.


Managing Recreation Operations

• Supervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates' absence.

• Monitors quality, standards and meets the expectations of the customers on a daily basis.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Schedules events, programs, and activities, as well as the work of others.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Manages outside vendors related to recreation and activities functions.

• Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

• Develops and manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).

• Develops and manages group activities and events for all ages of owner and guest.

• Manages pool and beach areas (as applicable), including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

• Drives and manages financial performance of the recreation department, activities, contracted vendors to ensure optimal revenue for the resort.

• Communicates theming directions, projects, and timelines to property and corporate leaders as appropriate. • Strategizes and partners with other department heads monthly and quarterly to assist in the delivery and execution of events/activities planning to enhance the Owner/Guest experience. Providing and Ensuring Exceptional Customer Service • Serves as a role model to demonstrate appropriate behaviors.

• Provides services that are above and beyond for Owner/Guest satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Conducting Human Resources Activities

• Participates in interviewing and hiring of team members with the appropriate skills.

• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.

• Communicates performance expectations in accordance with job descriptions for each position.

• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

• Ensures associates understand Company, Resort and Departmental expectations and parameters.

• Ensures associates are cross-trained to support successful daily operations.

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

• Schedules associates to business demands and tracks associate time and attendance.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

• Observes service behaviors of associates and provides feedback to individuals.

• Ensures associate recognition is taking place on all shifts.

• Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns. • Participates in associate progressive discipline procedures.

• Reviews associate satisfaction results.


Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

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