PRINCIPAL OBJECTIVE OF POSITION
To generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. Must promote and support all aspects of customer service and enhancement. They assist with the supervision of a sales line through coaching, modeling, and reinforcing effective sales and customer service practices, behaviors, and results. Must maintain a professional and personal image that upholds the Starwood standards of integrity, quality and service to customers.
MAJOR DUTIES AND RESPONSIBILITIES
1. Maintain maximum sales efficiencies while maintaining or exceeding targeted net sales volume.
2. Must be able to recruit, train, coach and counsel all Sales Representatives to maximize their potential.
3. Participates in the hiring, supervision, evaluation, counselling, training, coaching, and motivating the sales teams, including goal setting and monitoring of production.
4. Must be able to ride with Sales Representatives and critique their sales presentation.
5. Orients new employees and assists with continuing education/training of the sales team.
6. Administers written policies and procedures for departmental operations, including Human Resource paperwork.
7. Participates in staff meeting and attends other meetings, such as seminars and training as required.
8. Must review and communicate monthly evaluation of Team Leader/Sales Representative effectiveness and production based on set goals.
9. Implement on-going motivation programs for Sales Representatives.
10. Provide assistance to Sales Representatives in the form of a T.O. or button-up.
11. Represent the company in matters of customer relations (problem solving).
12. Generate maximum sales efficiencies while maintaining a professional and personal image and upholding Starwood standards of integrity, quality and service to customers.
QUALIFICATIONS/COMPETENCIES
1. Proven track record of success in sales.
2. Bi-Lingual (English/Spanish)
3. A minimum of (3) three years' experience gained through increasingly responsible positions within sales.
4. Strong interpersonal and persuasiveness skills.
5. Strong oral and written communication skills.
6. Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
